If the customer experience is the bottom line, then it’s time for the industry to start working with insurtech instead of fighting it, writes Philipp Kristian Diekhöner
When developing a brand identity there is one after-thought you need to pay attention to
How potential changes could turn car insurance upside down – and what you can do about it
A look at how to target clients and the economics of book building
From client retention, to winning new clients and strategic partnerships – here’s how to expand your brokerage
There's a good chance that you'll need mortgage default insurance. But do you know what it is?
Risk management is in a state of constant change, writes Michael Loeters, pushing risk managers beyond the traditional model
Have employees who want to be promoted to managerial positions? Look for behavioural evidence they’re ready
Senior managers are personally accountable to regulators – so how can they avoid these exposures?
Industry expert looks at why insurance companies need to think differently about the market they are in
Why the telephone might just be back in fashion for your brokerage or firm