IFSO scheme sees increasing repairs for Canterbury quake

by Mina Martin 29 Mar 2017

IFSO scheme sees increasing repairs for Canterbury quake

The Insurance and Financial Services Ombudsman (IFSO) scheme is seeing increasing earthquake repair issues.

The insurance ombudsman is dealing with higher numbers of repair-related claims for the Canterbury earthquakes, as compared to the early days after the event when a lot of complaints were about temporary accommodation and loss of rent.

“We’re seeing a slight change,” Virginia Douglas, the scheme’s business development manager, told Fairfax Media.

Repair issues comprise 4% of all Canterbury earthquake-related claims to the ombudsman.

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Many Kiwis have also inquired about cash settlements and what Douglas called the “last bits in claims.”

“The [remaining] claims that we’re investigating in Canterbury are very complex,” she said.

Since 2011, the scheme has received 1,821 Canterbury earthquake-related claims inquiries, 192 of which have been investigated.

Between 2011 and February 2017, 33% of all complaints to the IFSO scheme were also settled, upheld, or partly upheld, Fairfax reported.


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