We're committed to progressing your customer's claim as quickly and easily as possible, so we're enhancing our digital claims proposition further with our new online Motor repair tracking tool.
How does it work?
Through the introduction of ActiveWeb, customers can now check the progress of their Motor repair at any time, removing the need for them to call you to check progress.
If your customer's vehicle is being repaired via our approved repairer network, we'll send them a text message with their ActiveWeb login details which they can then use to access details of their repair.
For example, the customer can find out the estimated completion date and read any additional comments added by the repairer. They can also message the repairer with any queries they may have.
The ActiveWeb service is available to both commercial lines and personal lines customers. However, if the customer chooses their own repairer, or the vehicle is repaired through BMW/MINI or Ford's corporate partner repair network, the ActiveWeb service will not be available.
Read more about online Motor repair tracking
