International insurer Ageas has received new recognition from the professional body dedicated to leading customer service performance and standards in the UK.
The Belgium-based insurer said its household, travel and motor claims and operations have been awarded “ServiceMark” accreditation by the Institute of Customer Service (ICS).
Ageas gained the accreditation for home for the first time in 2013 while motor and travel followed a year later.
Granted for a three-year period, the ServiceMark accreditation recognises an organisation’s commitment to excellent customer service.
The accolade enables organisations to benchmark themselves against best practice, gain a better insight into their customers’ needs and develop strategies to meet them.
“We’re delighted to have yet again received this accreditation as it demonstrates that our customers are at the heart of everything we do,” said Ageas CEO Francois-Xavier Boisseau.
“I’m thrilled that The Institute of Customer Service specifically recognised our work to constantly develop our products and services for our customers and identified our commitment to developing our people for the future.”
ICS chief executive Jo Causon said Ageas understands “that a well thought out customer service strategy can positively affect the bottom line.”
“Achieving ServiceMark is a sign that Ageas is determined to demonstrate a commitment to continuously improve customer service standards and constantly evolve plans for service improvement,” Causon added.
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