If you’re a regionalised insurance broker then how high can you set your ambitions in this tough new technologically driven climate dominated by online aggregators? Well, if one East Anglia-based broker is any indication then the sky may still be your only limit.
That’s because the Alan Boswell Group has reported income and profits ahead of the previous 12 months – with income leaping more than 7% to stand at over £15 million, while profits topped £3 million.
Reported on by The East Anglian Daily Times
, the independent insurance broker and financial planning group, which boasts offices in Peterborough, Attleborough, Norwich and Bury St Edmonds, has remained debt free despite significant investment in its capital expenditure and a strong growth strategy that has seen its total staff leap by 8% to stand at 234.
Speaking to the publication, finance director Nick Drew outlined that the results show that its approach to business is sustainable, while group director Chris Gibbs outlined that customer service was the key to success.
“It’s a testament to our teams that we’re an award-winning business, which has been growing year-on-year,” said Gibbs.
“Customer service is at the heart of what we do and the positive customer feedback we receive often singles out individual team members for the service they provide.
“We want to make insurance and financial planning simple for our clients, which is why we invest in ongoing training and development opportunities for our staff.
“We are looking to build on this further in the year ahead with the launch of our Quality First initiative, which provides a clear framework for our teams, encouraging them to exceed client expectations and build on our reputation as a business.”
Chairman Alan Boswell agreed that the investment in staff was paying off, adding that: “by investing in people, we’re sure customers will want to stay with us in years to come.”
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