Not too long after insurance giants RSA
announced their expansion moves in Africa, another industry heavyweight has increased its presence on the continent. Major insurer Allianz
has officially entered the Moroccan market with the launch of a new company.
Maroc began its operations on January 30, although it has been part of the German insurer since November following the acquisition of 98.9% of Zurich
Customer satisfaction will be the first priority for Allianz
Maroc, which will orient its offerings around multiple customer segments to provide more targeted and personalised value propositions.
Maroc will focus on digital channels to communicate with customers in real time and quickly handle claims. It will also develop synergies with other Allianz
entities, including Euler Hermes, to better serve business customers interested in expanding or exporting to other African markets. The company is also launching a communication campaign to boost its brand reputation.
“We are confident that we have all the means necessary to claim a greater position in the Moroccan insurance market and will continue to grow faster and in a sustainable way,” said Allianz
Maroc CEO Dirk De Nil.
said Morocco is an important growth market in its strategy in Africa as the country has positioned itself as a hub for the continent.
“Our investment in Morocco shows that we believe in the growth potential of the Moroccan insurance market,” said Hicham Raissi, Head of Allianz
’s business divisions for Africa, MENA and India.
“We will accompany our retail and business clients in Morocco and all over the world, while providing superior quality service,” Raissi added.
Heavyweight insurer announces 324% profit surge