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Shame list: Insurance firms with most complaints

Shame list: Insurance firms with most complaints

Shame list: Insurance firms with most complaints The Financial Services Ombudsman has published its latest data on complaints filed against banks, insurers and other financial businesses.
 
Among insurers, Direct Line Group received the highest number of general insurance-related complaints during the first half of the year – 1,307.
 
Royal London Group topped the customers’ list of gripes about life insurance and pension with 193 complaints.
 
Meanwhile, Bank of Scotland had the highest number of complaints related to payment protection insurance (PPI) with 17,358 new cases.
 
The regulator said it received a total of 169,132 new cases in the first six months of 2016, up by 3% from the previous period.
 
PPI was still the most complained about financial product, making up 54% of the new cases. The number of complaints increased from 91,381 to 92,667.
 
“Although it’s a few years now since PPI complaints peaked, we have been receiving over 3,000 cases a week for six years running - despite wider expectations that numbers would fall,” chief ombudsman Caroline Wayman.
 
“And we’re continuing to deal with the issues and uncertainties around PPI which remain a significant challenge for everyone involved,” she added.
 
Here are the lists of the top 10 companies with the highest number of insurance-related complaints:
 
 
General insurance complaints
Company Number of new cases
Direct Line Group 1,307
Aviva 639
Ageas Insurance Limited 593
Axa 516
Admiral 484
RSA 476
Inter Partner Assistance 397
Allianz Insurance 373
Liverpool Victoria 312
Aegon 275
 
 
Payment protection insurance complaints
Company Number of new cases
Bank of Scotland 17,358
Lloyds Bank 16,626
Barclays 9,371
HSBC 6,975
Financial Insurance Company Limited 6,611
Bank of America Merrill Lynch Group 5,507
Capital One (Europe) plc 4,895
Nationwide Building Society 2,756
Santander UK 2,540
Royal Bank Of Scotland 1,842
 
 
Life and pensions complaints
Company Number of new cases
Royal London Group 193
Prudential 191
Phoenix Group 188
Aviva 159
Friends Provident 151
Abbey Life Assurance 136
Scottish Widows Limited 135
Sun Life UK 124
Zurich 121
Lloyds Bank 115
 
 
Related stories:
PPI tops list of complaints about financial products
Regulator absolves Standard Life from pension complaint
1 Comments
  • Martin H 08/09/2016 08:36:40
    This doesn't mean very much unless its seen against the number of policies. A % would be more meaningful.
    Post a reply