TRICIA GRIFFITH
COO
Progressive Casualty Insurance Company
Tricia Griffith joined Progressive in 1988 as a claims representative. She worked her way up through the claims department, holding several managerial positions over the years, until she was named chief human resources officer in 2002. In 2008, she returned to claims as group president, and then served as president of customer operations. Griffith is now Progressive’s chief operating officer. In that role, she is responsible for the company’s personal lines, claims and customer relationship management groups. Griffith is a graduate of the Wharton School of Business’s Advanced Management Program.
