RACHEL FIKES

Rachel Fikes of Rising Medical Solutions is part of the Insurance Business America Elite Women in Insurance 2017.

RACHEL FIKES
https://www.risingms.com
VP and study program director, Workers’ Compensation Benchmarking Study
Rising Medical Solutions

A 20-year communications veteran, Rachel Fikes came to the insurance industry by way of psychology. She uses both of these skill sets to lead a national research program she helped pioneer: Rising’s Workers’ Compensation Benchmarking Study. Now entering its fifth year, the study’s annual report examining how claims organizations address industry-wide operational challenges is one of the only of its kind.

Fikes attributes her organizational curiosity and interest in research to her psychology studies at Kenyon College. “We’ve been very fortunate that over 1,000 claims executives have participated in this collaborative investigation and shared their insights through survey and focus group research each year,” she says. “To be able to examine what high-performing claims organizations are doing to overcome complex operational challenges, disseminate that knowledge and advocate for the advancement of claims management is very rewarding work.”

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