One of the myriad of changes the COVID-19 outbreak has influenced is a shift in the insurance industry to become more customer-centric, according to a senior leader in the health insurance sector.
Dr Hak Hong Soo (pictured), regional head of health at Generali Asia, said that COVID-19 has caused three significant changes in the way consumers think about health and wellness, namely: transition in focus from treatment to prevention; personal lifestyle changes; and the increase in demand for healthcare products and services.
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