Creating digital customer experiences that build trust and loyalty
While many insurance providers are taking steps towards digitising front end customer channels and creating omni-channel experiences, the real change must also be created in the processes that work behind the scenes. The true driver of innovation is in the connections between systems and data, that facilitate flexible, personalized products and convenience for the customer.
In this webinar we speak to intelligent automation leaders Blue Prism alongside Earvin Lim, SVP Head of Application Delivery and Engineering at Liberty Mutual Insurance and Mel Toms, Head of Business Transformation and Change at Zurich Financial Services Australia, to delve into how end-to-end digitisation gets done. We examine the role of RPA and AI alongside with other technologies in creating a true digital customer experience that builds trust and loyalty.