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The human element
Rivers Insurance director Nerida Trappett believes clients are calling out for genuine human connection – which is why people will always be front and centre at her brokerage
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Zurich award-winner on building better broker relationships
She was recognised for “service above and beyond”
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A family affair
Since 2011, Webber Insurance Services has been working to meet SME insurance needs in Adelaide and around Australia. IB sat down with Chris and Daniel Webber to find out more
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Reaching the elite level
Stewart Insurance Group’s Michael Stewart, this year’s number-one Elite Broker, talks to Nicola Middlemiss about overcoming challenges, spotting opportunities and hitting the streets to meet new clients
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A refreshingly different approach
SRG Group is on a mission to “make insurance easy” – and CEO Rod Fitzgerald says he wants to shake up the sector’s stale reputation while he’s at it
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The golden rules of insurance
Managing director Jon Stack tells Insurance Business how Action Insurance Brokers has achieved 25 years of success
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Brokers warned about SME “minefield”
This area should always be approached with caution, says brokerage CEO
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The local advantage
McLardy McShane co-founder Don McLardy tells Insurance Business how his firm has found success by focusing on regional opportunities and always putting people first
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Elantis CEO 'proud to support the lifeblood of the Australian economy'
Firm likes to support small businesses with premium funding
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Cultivating expertise with James Skiadas of IMC
James Skiadas, principal of IMC Insurance Brokers, talks about how brokers can compete with the direct insurers and why sub-brands are key