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Ensuring a professional approach
As professional indemnity insurance expands into new markets, IB caught up with Katie Stranaghan of High Street Underwriting Agency to find how the changes will affect brokers and insurers alike
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Beyond Surface Restoration
What sort of water damage issues should your clients be aware of? Steamatic’s Erica Booker tells IB what brokers need to know about remediation following a natural disaster
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Preparing for the worst
Product recall insurance is a significant component of Liberty’s crisis management offering – and it’s crucial for fast-moving consumer goods businesses. Liberty’s Donna Niblock explains why
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Why you don’t need motivation to succeed
Aytekin Tank offers three foolproof ways to get things done without relying on motivation
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How to strengthen relationships with your team
If your relationships with team members are suffering, you might be approaching them the wrong way. John Eades outlines seven things managers can do to turn things around
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Forging new network connections
Shaun Standfield of Insurance Advisernet explains how becoming an authorised representative can help brokers deliver better service for their clients
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Driving claims management in a new direction
Insurance Business sat down with NTI’s Janelle Greene to find out how the specialist insurer is rethinking the way claims are handled
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How to give feedback effectively
Are your employees too sensitive to negative feedback, or have you just been delivering it poorly? Aytekin Tank outlines five ways to ensure feedback is well received
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Busy is not a badge of honour
Being busy isn’t the same as doing meaningful work. Brian de Haaff explains how to do less of the former and more of the latter
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Creating a culture where innovation thrives
What does it take to embed a culture of innovation in an organisation? Amanda Imber examines the key drivers of innovation culture