The insurance community's approach to experience must evolve - but not at the risk of alienating some of its most lucrative customers
Fred Curtis of Intelematics Australia discusses the impact that telematics and usage-based insurance will have on the motor insurance space
Technology is leading motor insurance down a new road – but are brokers prepared to travel it?
How can brokers point private companies in the right direction with their insurance needs?
Greater investment in disaster resilience is not only beneficial but essential, says Mark Milliner
What are the key considerations for insurers seeking to take advantage of opportunities in cyber?
Regulation set to shake-up the industry is approaching rapidly – so what can you do to prepare?
If the customer experience is the bottom line, then it’s time for the industry to start working with insurtech instead of fighting it, writes Philipp Kristian Diekhöner
NIBA’s Dallas Booth questions the need for further reforms in respect of insurance brokers
From client retention, to winning new clients and strategic partnerships – here’s how to expand your brokerage
The treatment of mental health has been an industry talking point in 2016, has Australia lost its resilience?