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Insurance Business | 13 Feb 2018, 07:09 AM Agree 0
Expert says brokers should boast about a key differentiator to direct competitors
  • Alex Cull | 14 Feb 2018, 03:51 AM Agree 0
    You see, I read items like this, but practically adjuster out there hates when the agent/broker get's involved with the claims process. I've always tried to play a larger role in my client's losses, however more often than not we are left very, very far from the loop.
  • Gareth Jones | 21 Feb 2018, 10:29 AM Agree 0
    Hi Alex,
    You shouldn't let any adjuster tell you what to do. He is obligated to discuss every aspect of your clients claim with you. This is not an option and you should be reporting any assessor in breach to the insurer. The same rule applies to the insurers claims staff. They must deal through you unless you permit them to negotiate directly with your clients.
    Regards, Gareth Jones, Quantum Risk Management, St. Leonards
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