Insurance Business forum is the place for positive industry interaction and welcomes your professional and informed opinion.

Notify me of new replies via email
Insurance Business | 29 Mar 2018, 04:33 AM Agree 0
"Sometimes, it really isn’t the easiest thing to do, but I'd rather that than be used as an example by a Royal Commission - or the court of public opinion"
  • Martin Mulcare | 29 Mar 2018, 09:25 AM Agree 0
    Sheila is certainly correct that lifting standards is easier said than done. The fundamental challenge is that, by definition, professionals put the interests of their clients above their own interests. The cultural tradition in most large businesses is that the shareholders' interest is ranked ahead of the customers' interests and it will be very hard to shift longstanding behaviour.
Post a reply