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Insurance Business | 28 Oct 2013, 08:30 AM Agree 0
The industry may have big ideas on how to tackle the digital age but it is not met with the same level of resources, and is failing to secure even the quick wins in technology.
  • Jason Cross | 28 Oct 2013, 02:21 PM Agree 0
    Like most things, it’s the early adopters who reap the benefits while others struggle to catch up when the penny drops.  It’s not pioneering either, the digital age is on us and savvy insurance marketers are making money.
     
    The Ernst & Young report is a blueprint for the future. Anyone in the industry who wants to get to grips with 'insurance in a digital future' would do well to invest the time in a read.
     
    If you’re a broker and time poor, just the Executive Summary in the E&Y Report gives insight - page 5, item 4 – “It’s all about retention through improved customer experience.”
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