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Insurance Business | 25 Jul 2014, 08:33 AM Agree 0
The FSL monitor is to hold crisis talks with an insurer, which is said to be one of the only ones that did not refund its over-collection back to the customers – but the insurer in question says it has returned monies to a cause its policyholders would support.
  • Vic Broker | 25 Jul 2014, 10:50 AM Agree 0
    Insurance - Even when you're doing the right thing, you're not doing the right thing.... Jeez - just wait for the media bashing on the TV and in the papers!

    CGU - Good on you for donating to the CFA. You should probably advertise this fact more widely to the general public before the hate mail starts flowing from the wowsers who want their $10 back!
  • Buddy | 25 Jul 2014, 11:45 AM Agree 0
    My understanding is Zurich is going to apply refunds to policy holders but if the refund is under $ 20 they were going to give that to charity. They might need to rethink this strategy so as to not upset Mr Fels
  • glenda | 28 Jul 2014, 01:57 PM Agree 0
    yeah!!! the cost of calculating and invoicing all those refunds would be far more expensive than the amounts being refunded - however the argument remains that it is the right thing to do.. mmm.. rocks and hard places and as always not everyone is going to be pleased!!!
    cant believe it made headlines..
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