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Insurance Business | 19 Aug 2014, 07:23 AM Agree 0
A broker has urged insurer claims teams to maintain better levels of communications - and he is to deliver this message to an insurer’s claims team.
  • MD | 19 Aug 2014, 05:56 PM Agree 0
    Communication is King, weather its good news or bad news we need communicate with the client on claims regularly, instead of them being frustrated and kept in the dark.
  • John | 20 Aug 2014, 02:49 PM Agree 0
    I think Mr Marer has his work cut out for him. Vero these days provide such a poor claims service with Brokers that it has become an entrenched culture within that company to be very difficult to deal with. Do you really want them near your clients? If that claims officer treats the client like they treat the Broker, then we will all lose the client, Broker and Insurer. At least the Broker can filter away the nonsense that comes from some claims officers mouths.
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