ANZ has transformed its Australia business with a new management structure.
The banking group announced Mark Hand’s appointment as group executive of Australia retail and commercial banking, while Maile Carnegie will take on an expanded role as group executive digital and Australia transformation.
ANZ said the changes will enable the group to better navigate the challenges facing the sector, while ensuring increased organisational alignment to take advantage of current market opportunities.
“It was clear that retaining a single governance and accountability structure is no longer suitable given the size and complexity of the challenges facing domestic banking in Australia,” said ANZ CEO Shayne Elliott. “We have made significant progress in recent years, particularly with the roll-out of Agile work methods, however we know there are significant opportunities available for the bank that best responds to the changing needs of retail and business customers in Australia. This means continuing the work started in Australia several years ago to build a bank more relevant and responsive to the changing needs of our customers.”
Elliott said both Hand and Carnegie are experienced executives with a strong track-record at ANZ.
“I’m confident these changes will not only improve the services and products we provide our customers but also help us better meet the expectations of the broader community,” Elliott said.