Sean Hayes, formerly
CGU’s national agencies and self-insurance manager, has been appointed director and general manager of Paratus – a new claims, legal, and risk-management business launched in June.
In his new role, Hayes, a claims management and lean processes expert with two decades of experience, will drive Paratus’ ‘pathway approach.’ This approach integrates legal and risk expertise from HBA Legal, and uses ICT solutions to reduce claims costs across the board for predominantly London clients.
Hayes expressed excitement over his new role with the start-up, which challenges traditional models of claims management by integrating legal services and continual risk assessment, to provide streamlined, cost-effective services to insurance clients.
“Paratus’ lean process creates great efficiency for clients. We can offer something totally unique through our legal services integration and claims management expertise,” he said. “Lawyers have always been considered the costly part of the equation, but we’re showing that actually, legal integration is the key to cost reduction.”
Paratus is part of the HBA Group, which also includes HBA Legal and administration and paralegal services business Pillion. It opened its Melbourne office in October this year.
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