Joe Khoury of Insurance One, an AR of Action Insurance Brokers located in the Sydney suburb of Parramatta, is number one in 2018.
“The main product lines I focus on are construction, plant and equipment, and builders warranty,” Khoury says.
“Most of my clients are associated with the construction industry, from builders to contractors and professionals providing services to the industry.”
Khoury gives credit to those around him for helping to foster his success as a broker. “I work with a great team who are all focused on the same goal – to provide exceptional service to our clients,” he says.
Asked to single out a highlight of the past year, Khoury names having been “part of a brokerage group [Action Insurance Brokers] which has been selected as one of the approved distributors of the Home Building Compensation Fund insurance for the NSW government”.
For other brokers looking to enhance their own operations, Khoury encourages them to focus on service.
“In a world where we are encouraged to purchase more and more of our products online, there are still plenty of people out there who appreciate good old customer service and face-to-face interaction,” he says. “Leave the o ce and meet more of your clients, develop a detailed understanding of their business, and be prepared to go that extra step to help them out.”
If there was anything Khoury could change about the insurance industry, what would it be?
“Less IT systems and more old-school underwriters who look at a risk and underwrite it accordingly,” he says.