The Big Interview
7 APOLLO RISK SERVICES
7 APOLLO RISK SERVICES
Managing director Carl King says Apollo Risk Services is delighted to have now made the Top 10 Brokerages list two years in a row.
“We could not have posted double-digit growth figures on our own portfolio without our staff working as a team. They are the heartbeat of Apollo,” King tells Insurance Business.
“Our authorised representative centre is growing very well,” he adds. “It has been set up and managed to ensure regular communication, training and product offerings that have not been experienced previously.”
On the subject of ARs, King has a clear message to convey.
“Authorised representatives are here to stay,” he says. “They are now a large part of the industry and any growing brokerage.
“The insurance market must recognise ARs as professional and successful insurance advisers.”
Over the past 12 months, Apollo has remained focused on improving all aspects of its business, King says.
“We have built the cornerstones of a great sustainable brokerage, with our hand-picked staff , that is in tune with the company’s core values and philosophy of service.”
And how does Apollo work to ensure it gets the best out of its people?
“Being an active member of IBNA/AIMS, we ensure all our staff and representatives are regularly trained and up to date with the latest products and the constant changes,” King explains. “Internally we all work as a team; if one person is ‘under the pump’, the other team members get their hands dirty and assist. This is also extended to our representatives. After all, we are one.”
Recently, the business has moved into larger offices in anticipation of planned growth in 2016/17. And 12 months ago Mark Taylor joined Apollo as a director and partner. King says the pair have known each other for almost 30 years, having previously worked together for 12 at Commercial Union.
“We complement each other with various strengths,” he says.
So, what’s ahead for Apollo?
“Apollo Risk Services’ portfolio will grow by selected marketing, working with and developing new referral partners, along with specific schemes in the pipeline,” King says.
Perhaps Apollo will make it three consecutive Top 10 appearances in 2017? Only time will tell.
Fast facts: Carl King
Carl King tutored insurance classes at TAFE for four years, was chair of IBNA WA for four years, served on the Insurance Institute Committee WA for four years, and was the president of the WA Insurance club for five years.
APOLLO RISK SERVICES ON SETTING ITSELF APART
“The two directors have an open-door policy. We encourage all staff and representatives to share any idea or practice they have experienced that works or didn’t work. This provides us with useful tools for our constant improvement. We try and solve any problems quickly – this is easier than larger organisations that have a lot of red tape to go through before a decision is made.”
Apollo Risk Services
Unit 3 / 97 Hector Street (West) Osborne Park, WA 6017 Australia
08 9228 3332