The Big Interview
Jennifer Nixon manages a portfolio of claims at OAMPS, where she supports a number of the business’s Ballarat and Melbourne insurance brokers. Working closely as their claims advocate to ensure prompt claims settlement from underwriting partners, Nixon regularly achieves strong informal and formal feedback from clients and brokers. She is already demonstrating her interest in development within the business by taking on a role as a ‘net advocacy champion’ within its Melbourne hub, which involves actively promoting net advocacy through a series of communications with the team she works in. Nixon is also known for recommending how OAMPS can improve its processes and behaviours so that it can keep helping clients in their time of need.