Jessica Mitchell’s ability to adapt well to change, learn from others and her personal desire to always challenge herself are impressing the management ranks at Zurich. As underwriting technical manager, SME, Mitchell is responsible for the overall technical ability and development of a team of 50 underwriters through establishing and driving an internal technical education program. Said to be deeply committed to improving the customer experience by driving efficiency of business rules and improving underwriting guidelines, Mitchell recently led a project to assist Zurich’s Malaysia office in developing an SME business insurance proposition, and was involved in the implementation of Zurich’s Xpress Underwriting Centre, in addition to managing and leading a comprehensive review of SME underwriting guidelines to improve business processes and underwriting rules. She completed Zurich’s Horizon Leadership Program in 2013, and is seen as a future leader within the business. Mitchell is also passionate about developing future talent, and shows her community spirit in The Smith Family’s mentoring program, where she offers regular support and direction to students to help guide their studies and career prospects.