Operations manager – Claims, Service, Retention and Underwriting
Andrea Dunkerley has been a defining member of the BizCover team, significantly contributing to the business’ growth through practices, policies and procedures she has driven and implemented. Andrea started as a sales consultant in the call centre in 2010 and has since expanded her knowledge in various lines of insurance distribution, as well as in all financial services insurance products. She’s now regarded as a subject matter expert internally. Recognising her standing within the business, Andrea was selected to participate in QBE’s equip program. She is working on developing her leadership and management skills so that she can act as mentor and coach to the team. Over the years, Andrea has seen the company grow from three employees to over 30 and has been a key part of the on boarding process. She has just recently created a new induction program for another lot of sales agents.
It’s Andrea’s aim to one day become a leader in the insurance field. She constantly pushes for innovation within the business to improve the overall customer experience and drive business efficiencies, and has worked tirelessly with BizCover’s IT and marketing team in improving the customer journey from start to finish.