AUSTBROKERS COAST TO COAST
For three years, Jemma Gates has managed a very sizeable book of retail-only business. Before her time, it was considered a book of business simply offered to clients as support to their commercial portfolio or standalone policies that no one wanted to insure. Gates has turned it into a successful profitable portfolio of clients, from strata and standalone home and contents to high net worth clients with no commercial business but a need for a professional service to manage their personal needs. She’s overcome a number of market difficulties to secure a loyal client base. Gates is said to have helped prove that this retail business is not only profitable, but that retail clients are interested in what brokers have to offer in this space from both a service and product perspective.