Gold winner: CGU (3.60)
Silver winner: Allianz (3.58)
Bronze winner: AIG (3.53)
Industry average: 3.41
Commission structure is another category that saw lots of movement on the podium this year, and nearly all of the top insurers in this category saw their scores decline from 2019. But despite that drop, it appears brokers believe the category has improved overall, judging by the industry average score of 3.41 – a considerable improvement on last year’s 3.24.
CGU claimed the top spot, moving up one place from last year’s silver medal finish despite a drop in score from 3.65 to 3.60. Allianz also moved up a notch in placement, rising from bronze to silver, and also managed to better its score, rising from 3.53 to 3.58. AIG, meanwhile, fell to bronze after two years at the top of the heap for commission structure; its score also took a notable dive from 3.72 last year to 3.53 this year.
QBE and Chubb repeated last year’s fourth- and fifth-place finishes, respectively, with scores just a notch lower than 2019: QBE went from 3.52 to 3.51, while Chubb fell from 3.51 to 3.49.