CEO
The CEO of SIRA since 2017, Carmel Donnelly is responsible for regulating workers’ compensation, motor accidents compulsory third-party (CTP) insurance and home-building compensation in NSW. During her tenure, Donnelly has led the implementation of CTP reforms and has built SIRA’s regulatory capability and approach in line with community expectations, all while working to ensure the delivery of good customer experiences and outcomes, affordable policies, and sustainable schemes. Donnelly also actively advocates within the NSW government for greater inclusion and participation of people with disability.
In response to COVID-19, Donnelly and her team rapidly adapted SIRA policies and services, including implementing amendments to legislation, accelerating the delivery of telehealth services and preparing the workers’ compensation system to respond to COVID-19 claims. Donnelly says her team members adapted well to remote working, prioritising an agile approach that aims to minimise the impact of COVID-19 on customers in the schemes.
Donnelly’s current challenges include moving SIRA’s personal injury schemes to value-based care and improving workforce participation for people who are injured. She has also initiated an ambitious review of healthcare services and utilisation within SIRA’s personal injury schemes to address rising healthcare costs and inform revised regulatory requirements.
