Director
Kay Jackson entered the insurance industry in 1986 and joined Simplex Insurance Solutions in 2005. Today, as a director at Simplex, one of her main roles is taking responsibility for compliance. However, she remains passionate about working as a broker, which allows her to do what she loves most: interacting with and helping clients. “I love being a broker much more than I do running a business,” she says.
During the COVID-19 crisis, Jackson says keeping her clients supported and informed is her top duty. “At the start of COVID-19, we had some businesses calling to cancel their insurance, as they were not operating, but a discussion was had with them about the fact that they still needed cover for contents/stock/glass. This is because the risk was still there – and a higher risk of vandalism, burglary, etc., if the premises were vacant and even liability exposures that still exist. Most kept their coverage in place, and if due for renewal, we have had discussions with regards to payment options and what’s best for their individual circumstances.”
Despite those obstacles, Jackson says her biggest accomplishment over the past six months has been continuing to grow business, even during the pandemic. “We have still had growth, even though not at the same rate we had budgeted for prior to COVID-19,” she says.
