National leader, Care Solutions
Lyle Steffensen brings nearly 25 years of experience as an insurance risk consultant to her role as national leader of Marsh’s Care Solutions practice, which specialises in worship, education and care clients. “The practice has been designed to provide responsive and transparent insurance and risk advice to organisations whose purpose is to contribute to society rather than make money,” Steffensen explains.
During the pandemic, Steffensen has been juggling the responsibility of working from home alongside “four children with various work-from-home, university, Year 12 and primary school needs, a husband who is a CEO of a not-for-profit organisation and on several boards, along with my role, which now across New Zealand as well as Australia,” which she admits “has put a massive load on our WiFi and our food – and wine – budget. All my clients and colleagues are now well familiar with the random Zoom bombs from any and all of my kids, and often wonder exactly why it is that I seem to have 1,000 children – SnapChat trickery.”
But those challenges have also brought valuable lessons. Steffensen says working throughout the pandemic has helped her pay attention to the smaller things. “I have learned to listen so much better, delegate, communicate and juggle more than I ever thought was possible,” she says. “I have learned to trust myself and know I can stand firm in the knowledge and expertise I have to offer. The imposter syndrome is not quite as present for me now.”
