A regular member of the Insurance Business Hot List, former IAG COO Mark Milliner remains one to watch as he nears his second anniversary as Australian chief executive of the multinational insurance giant. Jumping to IAG from Suncorp, where he was CEO of personal insurance, Milliner was appointed to the insurer’s top Australian spot in 2017 after the organisation formed a single Australian division, bringing together its former consumer, business, operations and satellite divsions.
With Milliner at its helm, IAG has been moving towards a newer, more streamlined way of working, bringing about significant cost efficiencies and embracing a customer-centric approach to business. The insurer also positioned itself at the vanguard of AI development towards the end of 2018, teaming up with two leaders in the science and academic world to create an innovative research institute. Partnering with the University of Sydney and CSIRO’s Data 61, IAG co-founded the Gradient Institute, an independent not-forprofit organisation dedicated to researching the ethics of artificial intelligence.
Outside of his work at IAG, Milliner remains heavily involved with the insurance community. He has been a director of the board of the Insurance Council of Australia since 2009 and is committed to seeing greater private- and public-sector investment into insurance affordability and disaster resilience.
