Claims operations manager, Australia and New Zealand
Chubb
Responsible for driving admin, recoveries, TPA management, reporting, integration, projects and continuous improvement for Chubb’s Australian and New Zealand claims team, Cecilia Hidalgo oversees one of the insurer’s most critical functions. Under her guidance, Chubb’s claims team has earned a stellar reputation and was named the best insurer for claims turnaround time in IB’s most recent Brokers on Insurers survey. She was also named to IB’s Elite Women list in 2019.
Hidalgo has 17 years of experience in the insurance industry, including 13 years in Australia and four in Latin America. Prior to Chubb, she spent almost six years in various roles at AXA, including claims assessor, income protection, claims administration team manager and business development manager.
