‘‘Driven and determined’’, Chaice Evans commenced with TIO’s claims division in 2011, quickly establishing himself as an ‘‘outstanding customer-oriented’’ individual within the business. Progressing through TIO’s personal lines business, he now works as an insurance underwriter and business consultant within the commercial underwriting operations team, where his portfolio covers service to clients and brokers on the spectrum of commercial insurance products, from commercial vehicle through to broadform liability. Though relatively new to the industry, Evans’ ‘‘enthusiasm and passion’’ have seen him adapt quickly to the requirements of the business, and he is said to productively challenge the way things are done to create better outcomes for the business. He has already held various roles on cross-organisation committees and is often called upon to be a subject matter expert on organisational projects. Evans’ passion for the insurance industry has led to him assisting with the launch of the first Young Insurance Professionals branch in the NT. He is now the branch’s communications officer and sits on its committee, in addition his day-to-day TIO role. Evans has a dedication to customer service, which he hopes to one day make the centre of a role as a CEO of an insurance company.