KRYSTAL LINNAN
Technical consultant
CI VIC TECHNICAL AND ASSURANCE, CLAIMS
IAG COMMERCIAL INSURANCE
For Krystal Linnan, nothing is said to be too hard. Linnan is a technical claims specialist, a key operational role requiring her to ensure CGU’s Queensland claims teams apply and interpret policies appropriately, that any issues are escalated correctly and that CGU is fulfilling its policy obligations.
Linnan also coordinates the ‘Contentious Claims Panels’ (CCP) for the CGU, Lumley and SUU brands, which are convened following major weather events. Her colleagues describe her work as exceptional, and say it ensures CCP determinations are well considered, balanced and the correct decision for the customer and broker. Linnan has delivered a range of training programs across both claims and underwriting to increase the technical capability of IAG Commercial’s teams. Her goal is to be a successful and inspiring woman in insurance by being an expert in terms of her technical skills, demonstrating leadership by coaching and mentoring others, and having the flexibility to adapt to the continual changes in the insurance industry.
