Claims performance may be the most important aspect of an insurer’s service, but are we measuring it all wrong?
Whose passionate plea and clever comment nabbed them this week’s title?
Ever seen the repair quote that magically increases once the word ‘insurance’ is mentioned? Darren Trott argues that ‘insurance premium’ needs to be eradicated once and for all.
A senior claims executive has announced his departure from a major insurer after nearly two decades of service.
Claims may have come a long way in the last few years but many still feel there's room for improvement. On this week's Insurance Business TV we speak to Darren Trott of Claim Central for his insights into the future of the claims industry.
The former customer care chief will officially start his new job next month, after 18 years with a major insurer.
A major insurer has named a temporary head of claims following the resignation of an industry linchpin.
Local councils were yet again urged to make flood maps available to the general insurance industry at a meeting held to help flood-hit Queensland residents.