The Centre for Study of Insurance Operations (CSIO), an industry association of P&C insurers and brokers, has noted a “significant increase” in insurance providers adopting its paperless document delivery service.
CSIO’s “My Proof of Insurance” service allows members to deliver digital policy documents, including eSlips (digital proof of auto insurance cards), to their customers’ mobile devices. Customers receive a secure email with their policy document attachments and a link to store the eSlip on their mobile phone.
According to CSIO, the increasing popularity of the service is due to insurers still being required to send consumers policy information in a “timely manner” even as paper mail and in-person meetings are “no longer the norm.”
The service has become an “attractive solution to fill that gap for organizations who may not have a process in place for electronic distribution,” CSIO said in a statement. “By using ‘My Proof of Insurance,’ companies can seamlessly email personal and commercial lines documents to the customer directly from their policy management systems. Attachments can include policy renewals, declaration pages, and billing statements.
“It’s nice to see an increasing number of CSIO members adopting ‘My Proof of Insurance’ for sending both eSlips and insurance policies to customers,” said Catherine Smola, president and chief executive officer of CSIO. “With so many variables beyond our control right now, I’m very impressed with our industry’s resilience in continuing to deliver excellent customer service.”
