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EDUCATION ADN TRAINING
Carrier performance: 6.70
FIVE-STAR CARRIERS
While brokers don’t find education and training to be a top priority – a mere 3% selected education and training as a key aspect they consider when choosing a carrier partner – many agree on the benefit of receiving relevant information on a regular basis from their carrier partners. They also agreed that carriers could put in more effort in this area, giving them an overall average score of 6.70 – down just slightly from last year’s 6.76 – and awarding five-star ratings to only six carriers.
While brokers don’t find education and training to be a top priority – a mere 3% selected education and training as a key aspect they consider when choosing a carrier partner – many agree on the benefit of receiving relevant information on a regular basis from their carrier partners. They also agreed that carriers could put in more effort in this area, giving them an overall average score of 6.70 – down just slightly from last year’s 6.76 – and awarding five-star ratings to only six carriers.
“They provide seminars that are not really relevant” and “they don’t teach enough of what brokers want; most training is what they think brokers want” were two of the top complaints about carriers’ training offerings. A couple brokers observed that while they appreciate the education their carriers provide, they feel some of that effort should be focused internally to better train underwriters and staff.
Yet there are carriers that do provide quality training. Many brokers commended the “excellent” and “thorough” online training and information available for their use. “I’ve had the opportunity to attend training at their office, which was educational and well managed,” one respondent praised. To greater support broker education, many respondents suggested carriers offer RIBO credits with their training courses and webinars.
