Senior vice-president, claims
RSA Canada
As SVP of claims at RSA Canada, Karen Mican puts her diverse background of claims, underwriting and operations experience to use every day. Mican was drawn to the insurance industry right out of university, admiring its investment in continued education, strong history of development and the opportunity to explore diverse areas within one organization. She says that leading a large claims team offers “an extraordinary opportunity to drive change through strategy.”
Mican is part of several industry committees on behalf of RSA. Passionate about career development and mentorship, she has launched networks in several organizations that have brought together talent to discuss leadership and breaking through barriers.
“Looking ahead, I’m laser focused on continuing to develop best-in-class service by integrating digital technology and tools within the customer journey,” she says. “I believe this effort will create a tremendous learning and development opportunity for people across the industry, pushing all of us on a path of continuous improvement for our customers.”
