A Christchurch homeowner said insurer’s inaction is a man-made disaster that caused his home more damage than the Canterbury earthquakes
PLUS: EQC legal adviser bags national firm of the year award and SCTI launches user-friendly website
The Human Rights Commission has released guidelines to help brokers and insurers prioritise vulnerable customers
This complaints scheme has noticed a different rate of resolution for Canterbury earthquake-related complaints
A Wellington broker reveals its key tool for improving client relationships – and why they have had no complaints lodged against them.
A Kiwi claims investigator says an epidemic of methamphetamine contaminated homes is just the tip of the iceberg.
A dispute resolution scheme has revealed a 67% jump in investigated complaints compared to the same period last year – but what is the cause?
Most complaints about financial advisers stem from misunderstandings, miscommunications, fees and charges. Now this industry body is turning them into a learning opportunity.
With her title being updated from Insurance & Savings Ombudsman to Insurance & Financial Services Ombudsman on 1 November to coincide with the Scheme’s 20th anniversary, Karen Stevens reveals what is the biggest cause for complaints made in that time and what has made her finally turn All Black.
PLUS: Name change for ISO; DLA Piper promotions and RBNZ data collection.