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More forward thinking
What's essential practice for brokers sourcing insurance for freight forwarders? Insurance Business talks to a broker and insurer about their successful partnership
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Creating a customer delight culture
In an incredibly competitive business landscape, it is vital that you keep customers not just satisfied but delighted! In an extract from his book From Deadwood to Diamonds, Stefan Kazakis reveals how to wow customers – and keep them for years to come
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Impact of autonomous vehicle downplayed: survey
An auditing firm surveying insurer executives finds many have not adjusted their business models to prepare for the disruption.
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Insurer launches landmark disaster tool
An insurer heavyweight has announced the launch of a global disaster risk management tool as part of an international project.
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Too much hassle when professing their profession leaves brokers lying
Industry professionals discuss reasons for and against being honest about what they do for a living when meeting someone new.
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Five Minutes With... Mark Gregan, Managing Director, Gregan & Co
Mark Gregan, founding shareholder and managing director of Gregan & Co, talks about making insurance sexy, cooking like Nigella Lawson and the appeal of mowing lawns.
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FIVE MINUTES WITH… Andrew Roy, General Manager M&G Underwriting Agency
Andrew Roy, General Manager M&G Underwriting Agency, talks about working from the mail room up, water ski racing and learning Warren Buffett’s money-making secrets in order to buy a Ducati.
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Five minutes with... John Baker, Star Underwriting Agents Ltd
John Baker, founder and chairman of Star Underwriting Agents Ltd, talks about why financial literacy should be taught in schools, and why under-promising but over-delivering has been the key to his success
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Five minutes with… Jennifer Calder, Marsh
Jennifer Calder, Senior Risk Advisor at Marsh, talks about gaining back the trust, arranging cover for meth detectors and why insurance broking is fun.
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Far out Friday: Crazy interview answers - that worked
What's the strangest interview answer you've given or received? These employees prove that a bad or weird answer isn't always a negative.