Many business owners would tell you that customers should always come first if you want your company to succeed – and it’s the same with broking, as domestic broker Shirley Wu spoke to Insurance Business about how she has garnered a myriad of impressive reviews.
Wu (pictured) entered the industry by accident, having started her insurance career in 2015 as a claims consultant. She then served as a claims adviser until she finally became a domestic broker at Rothbury in 2018. In this Q&A, she talks about her thoughts on the industry, the challenges that she has faced, and how she established strong client relationships.
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