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Insurance Business | 06 Oct 2014, 12:23 p.m. Agree 0
Despite their efforts to improve delivery channels, insurers say brokers have been slow on the uptake, conference delegates are told.
  • Perception | 06 Oct 2014, 03:12 p.m. Agree 0
    Its got nothing to do with uptake. Its more to do with the necessity of insurance brokers having to and wanting to deal with clients face to face . It is called building a relationship and being and showing empathy . You can not do this with IT systems.
  • Also insured | 08 Oct 2014, 11:45 a.m. Agree 0
    Agreed. Both of the two insurers however have shown technology interest for particular groups however - NZI is interested in one or two brokers, QBE for only one platform.
  • Perception | 08 Oct 2014, 01:02 p.m. Agree 0
    If NZI is interested in one or two brokers one has to suspect which two are we talking about. If they plan on expecting brokers to do all business by IT I think they are deluding themselves and its this sort of thinking that has created a silo affect of them and us. You cannot gain empathy or trust over a computer screen.
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