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Manager on how organisation skills helped her succeed in the industry
"You become Tinkerbell – the glue that holds everything and everyone together!"
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"Always remember that insurance is about helping others"
Marine expert emphasises importance of sharing knowledge
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Broker digitalisation: when a chatbot can’t help
Leaders discuss the effectiveness of chatbots for client communication
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Broker on returning to insurance after exploring a different industry
“Insurance is a fantastic industry to work in if you’re looking for a career, not just a job”
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Adviser on exploring the insurance industry
“It’s an industry that really does cater for everyone”
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The brokerage that gives away before it profits
“My purpose is to help people and serve humanity, and I will be grateful for however I am to achieve this”
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Building a brokerage: the importance of self-belief
“If you’re not valuing yourself, people will smell that a mile away”
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How one broker set herself up to get ‘the best of both worlds’
“I work on farms by day, and then I come home to the city at night”
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Building your brokerage: why imitating top performers is a bad idea
Expert discusses why having an end target in mind is vital
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Claim time: the "moment of truth" for clients
"You quickly realise your ability to have a significant impact on people's livelihoods"