The Insurance Financial Services Ombudsman (IFSO) revealed last year that customer complaints in the industry indicated that many people did not understand the policy or contract they were signing – and seasoned Bridges Insurance broker Kristin Bridges believes that it’s “up to us as an industry to [make things] right.”
Bridges (pictured), who has almost a decade of insurance experience, fell into the industry like most insurance professionals. She started her career as an account assistant at Bridges Insurance and eventually gravitated towards domestic and commercial broking.
You've reached your limit - Register for free now for unlimited access
To read the full story, and get unlimited access to Insurance Business website content, just register for free now. GET STARTED HERE
Already a website member? Log in below.