Five minutes with… Karen Stevens, Insurance & Financial Services Ombudsman
Born and bred Kiwi believes New Zealand insurance industry is in a positive place on the whole
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Southern Cross in clash over fake leg
Fine line between prosthetics and baggage
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Coordinated response required for coastal areas
Why wait until disasters occur to move people, queries insurance expert?
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Are brokers the key to solving underinsurance crisis?
Experienced brokers could save businesses from bankruptcy, expert suggests
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Role of insurance in face of rising sea levels
Could insurers be about to decline cover in risky areas?
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NZ urged to change insurance law to stop “ruining lives”
Proposed change relates to the disclosure of relevant information to insurers
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Building collapse fears for Ombudsman staff
The IFSO team has been forced to work remotely for fears an aftershock will trigger the building next door to collapse on them
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Industry gears into action following fatal quake
Well versed in earthquake response now, brokers and insurers alike were on the alert for the influx of claims
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IFSO reveals Canterbury complaints rate
This complaints scheme has noticed a different rate of resolution for Canterbury earthquake-related complaints
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Broker’s secret to maintaining complaint-free record
A Wellington broker reveals its key tool for improving client relationships – and why they have had no complaints lodged against them.