As the number of claims the company receives continues to fall and customer claims journeys become increasingly digitalised, Allianz is proposing some changes to its Claims operation.
- The closure of its Manchester Claims office. Due to the complex nature of the claims handled, it is envisaged that Manchester would remain open until the end of September 2018.
- The consolidation of Allianz’s Bodily Injury claims at Milton Keynes for Commercial Lines and Bristol for Personal Lines. Transfers will start from March 2018.
These proposed changes place 80 roles at risk of redundancy. Around 20 new roles will be created at Milton Keynes to look after the increased work at that site.
Chief Claims Officer, Graham Gibson said “In order to remain competitive and best serve our customers in a rapidly-changing market, it’s important that we keep all aspects of our Claims operation under review.These proposed changes will allow us to focus our expertise on specific centres of excellence and offer an improved, more digitalised solution for our customers.”
Should the proposals go ahead, Allianz will provide whatever support is needed to help its people find suitable employment opportunities within Allianz where possible.