Insurance brokers have spoken, and Allianz subsidiary Home & Legacy has listened.
Following broker feedback, the high-net-worth insurance specialist has rolled out an online household claims portal that will allow round-the-clock claims reporting. The new service features claim status tracking, and brokers are automatically notified via email when a claim is reported.
An addition to Home & Legacy’s existing phone and email claims channels, the new online process also provides out-of-hours loss adjuster instruction if needed. It will enable users to upload receipts, valuations, photos or videos, and other supporting materials.
“We listened to broker feedback which demonstrated there is a real appetite to report and track the status of claims online,” said Home & Legacy claims head Andrew Reid. “I am delighted we can now offer even more choice in how our customers and brokers can communicate with us about a claim.”
According to a Home & Legacy poll, 90% of brokers would find a claims reporting portal helpful.
“The launch of our online claims service follows the fantastic success of our e-trading platform, Home & Legacy Online,” noted Home & Legacy managing director Barry O’Neill (pictured). “We saw first-hand how much e-trading has improved transactional efficiency; enabling our team of experts to provide an even better service by adding value to complex underwriting decisions.
“Our broker research also found that 40% of brokers were unsure whether insurance providers could be using technology more effectively to handle claims, which shows that there is an opportunity to differentiate ourselves in this area.”