Managing general agent Qlaims has launched a new personal lines product that allows clients to appoint a Financial Conduct Authority-regulated loss adjuster to negotiate and project manage household claims.
The firm’s new “Qlaims Assistance” policy provides customers, with claims of above £5,000, with their own independent chartered loss assessor to prepare and negotiate their claim with their insurers, as well access to a network of trades and specialist skills.
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Capacity for this loss recovery insurance product is provided by Great American International Insurance (UK) Limited.
In a statement, Qlaims said that the policies can be purchased as ancillary cover by personal lines brokers through its quote-and-bind portal, U-Quote. The cover can also be embedded into a home policy wording by brokers, MGAs, or insurers wanting to provide independent and dedicated support to clients at claim time.
“We are seeing advances in the market in the processing of simple low-cost household claims, and that’s great news, but innovation in the larger more complex claims space is often overlooked,” said Liz Latter, chief executive officer of Qlaims. “Including Qlaims Assistance in home insurance cover offers benefits to all parties involved in the claim and puts the client in the centre of the decision making. Experiencing a loss at your home and losing cherished belongings, which can often be combined with having to move out, is emotional and stressful. Having a claims specialist working alongside the customer can help them get back on their feet quickly.”