More brokers run from SSP following outage

Brokerage boss says they still continue to suffer the effects of recent service disruptions

More brokers run from SSP following outage


By Louie Bacani

The recent outages that plagued SSP have forced some insurance brokers to switch from the troubled insurance software house.

The latest insurance firm to ditch SSP is rhg Insurance Brokers, which has selected Applied TAMCloud of Applied Systems to gain a single view of their business and enhance business continuity in the cloud.

Lesley Smith, finance director at rhg Insurance Brokers, reveals that the company has been reviewing its whole IT outlook. And as a longtime MCS/Sectornet/Sirius/SSP user, the firm had hoped that the solutions would have been within that business group.

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“Having been with them since the early 1980s, it will be a big change for us but we felt that Applied better catered for our future needs,” Smith says. “We have been very unsettled by the SSP outage and are continuing to suffer the effects.”

With a new insurance software provider, rhg can standardise workflows and manage all business operations through a single system as part of a broader digital transformation strategy.

Applied’s platform provides access to operations recovery, backup encryption, redundancy technology and active failover data centres while maintaining 99.95% uptime. Applied manages and maintains all hardware upgrades, software updates and system testing processes, increasing brokers’ investment value by reducing time and expenses spent for these activities.

“In partnering with Applied, we are able to consolidate our customer data into a single source so that our employees can provide better customer service through access to a complete view of the business,” says Smith.

“Additionally, by implementing Applied Cloud, we gain anywhere, anytime access to our information while having the peace of mind that our data is secure.”

According to Applied, more than 75,000 users across four countries rely on Applied Cloud to improve business performance, increase data security and deliver cost savings.

Related stories:
We’re still recovering from the SSP outage, says one broker
SSP deflects blame for latest service outage

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